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Frequently Asked Questions

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General

How do I submit comments or feedback to NutraChamps?

We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

How long does it take to see results from your products?

Since no two people are alike, our products will work at varying degrees and speed for each individual. The key to maxim​izing results​ with any nutritional supplement​ is consistency. Taking our products as directed and being consistent with your daily use will allow the ​actives to ​optimize in your system. ​We realize that herbal supplements may ​not be the ideal solution for everyone. ​Should this be the case for you, we are ​ready to honor our money-back​ ​​satisfaction​ guarantee.

Where are you located?

Our head office is in Toronto, Ontario, Canada.

Can I take more than one NutraChamps product daily?

Yes, as long as you follow each product’s recommended usage. In fact, many products will work even better when taken together. As with any dietary supplement, you should consult your healthcare provider before use, especially if pregnant, nursing, have a medical condition, taking medications, or have known adverse reactions or allergies.

Do you donate to charity?

Yes, we are proud to have a partnership with Vitamin Angels, a non-profit organization that provides vitamins and minerals to pregnant women, new mothers, and children in need. For more information on Vitamin Angels, click here.

What is your privacy policy?

You can find our privacy policy and terms of use here.

Quality & Safety

Where are your products made?

Our ingredients are sourced from around the world, and often wherever the growing conditions are ideal. All of our products are manufactured in the United States in our FDA Registered and Inspected Facilities, which are subject to strict GMP (Good Manufacturing Processes) Standards.

Are your products safe?

Absolutely! Many people are under the impression that the supplement industry runs free of any kind of regulations and standards, and that there is questionable safety. However, that’s not at all true.

 

  • All dietary supplement manufacturing, safety of ingredients, and marketing practices are regulated by The U.S. Food and Drug Administration (FDA)​ and are subject to regular supervision and inspection​.
  • Several independent organizations have been ​established in the supplement field, which ensure ​product quality and supervise the industry. Many of these quality programs for vitamins & supplements ​employ stringen​cies that surpass even FDA standards.
  • Nutrachamps participates in many programs t​hat surpass the standards that are required in most cases. Our manufacturing facility employs a system of procedures, processes​, testing​ and documentation to ensure that each product meets the potency, purity​ and quality that are ​promised.

Are you regulated by the FDA, and are your products approved by the FDA?

NutraChamps is regulated by the U.S. Food and Drug Administration. We must comply with the FDA’s regulations for manufacturing our products. In addition, all of our product labels and all of our product literature must comply with FDA regulations. Allergen labeling and adverse event reporting are also required to be performed. Our products are not pre-approved by the FDA because the FDA does not “approve” nutritional supplement products. Under the federal food and drug law, the FDA is only required to approve drug products. Because nutritional supplements are categorized by the federal food and drug law as food, and not as drugs, the FDA is not required to pre-approve them before sale, just as the FDA does not approve traditional foods before sale. However, the FDA inspects our manufacturing facility on a regular basis.

What are magnesium stearate & stearic acid, and why doesn’t NutraChamps use these in their products?

These substances are fatty acids that are usually combined with other manufacturing aids to make powders flow more quickly and easily during manufacturing. We choose to not use magnesium stearate, stearic acid, or vegetable stearates as manufacturing aids when we make our products since these substances can make nutrient absorption unpredictable.

If a product is past the Best Before date, does this mean that I shouldn’t consume the product?

Not necessarily. Although the product is past our recommended consumption date, if it still maintains good sensory and quality characteristics, you may decide to continue consumption. Your decision should depend on several factors, including how the product has been stored in your home and whether or not the product is discolored, rancid, or noticeably changed. For example, if the product was refrigerated, or kept in a cool dry place, and looks and smells normal this may allow for consumption after the best before date. If any signs of degradation are evident it’s best to discard the product.

Orders

Do you take orders over the phone?

While we offer live customer support, we only accept orders through online.

How do I order if I live outside the U.S.?

We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

How do I submit comments or feedback to NutraChamps?

We would love to hear from you! Click here to submit your comments, feedback, or questions to us.

Refunds

Can I receive a refund even if I have used the product?

Yes, as part of our 100% Money Back Guarantee, we will refund you every penny of your product cost if you aren’t 100% satisfied.

How do I claim a refund?

If you aren’t completely satisfied with one of our products, simply write a brief explanation of your negative experience – as well as your Order # to support@nutrachamps.com (and write “Refund Request” in the subject line). We will promptly issue a refund.

Have a question that isn’t answered here? Feel free to contact us.